Make the decision scope visible

In a Tap Tap Go-related programme, local representatives, central support and benefit providers may have different responsibilities. A friendly response does not necessarily approve a reward or change the terms. Explain which team owns the specific question so the member can interpret the answer correctly.

Avoid informal exceptions becoming promises

If a case needs review, record it through the appropriate process. Representatives should not offer an outcome outside their authority simply to end an uncomfortable conversation. A clear decision route protects the member from conflicting answers and gives staff a reliable way to escalate uncertainty.

Imagine this

Hypothetical programme scene

Hypothetically, a local organiser can confirm event attendance but cannot decide a separate platform referral reward. The member receives that distinction and the correct escalation route. Attendance confirmation is useful evidence, not automatic approval of every associated programme claim.

Make it practical.

Use this checklist as you read. Checks are not stored.

Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.