Keep the verification proportionate

A Tap Tap Go-linked offer should use the approved process for confirming eligibility. A local representative should not ask for passwords, unrestricted account access or unrelated financial details simply because they are helping fulfil a benefit. The member needs a clear explanation of what information is necessary.

Use the official route for uncertainty

If the provider cannot verify the offer through its authorised process, escalate to the designated owner. Do not replace missing programme clarity with an informal credential exchange. A premium service protects the participant’s control while resolving the specific entitlement question.

Imagine this

Hypothetical programme scene

Hypothetically, a venue employee asks a member to hand over their unlocked account to inspect unrelated screens. The member instead requests the programme’s approved verification route. The benefit question can be addressed without exposing the rest of the account.

Make it practical.

Use this checklist as you read. Checks are not stored.

Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.