TAP TAP GO
Make the purpose easy to state
When a profile links to a messaging channel, the visitor may choose text or voice according to the channel’s capabilities. Provide a simple indication of what context helps: the topic, relevant resource and desired next step. Avoid assuming that every team member can immediately listen to a long recording.
Support a clear follow-up
Where necessary, ask for a short written summary through the appropriate conversation rather than making assumptions from an unclear recording. Keep private details out of broad forwarding. The profile’s quick access is useful when it leads to an understandable exchange, not merely a fast transfer of information in a difficult-to-handle format.
Hypothetical scenario
A hypothetical visitor sends a voice message about a project seen on a profile. The team asks for the project name in text and then responds to the actual question, avoiding an incorrect assumption about which service was meant.
Make it practical.
Use this checklist as you read. Checks are not stored.Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.
