Clarify the destination

Tap Tap Go’s quick-access features includes WhatsApp. Use a number and account appropriate for the professional interaction, and make it clear whether the visitor is contacting an individual or a team. The recipient chooses to start the message; a profile view alone is not a request for outreach. Keep the initial conversation grounded in the topic the person actually raises.

Support a useful first message

Where the current tool allows contextual text, review it for accuracy and avoid inserting commitments or sensitive information. Otherwise, explain briefly what information helps the team respond. Do not ask visitors to send confidential documents through a channel without considering the appropriate handling process. A quick icon can reduce the effort of beginning a conversation, while the organisation still needs clear ownership and a sensible route for more complex enquiries.

Imagine this

Hypothetical scenario

A hypothetical visitor uses a profile’s messaging action to ask about a team demonstration. The receiving team acknowledges that request and asks for the relevant context. It does not assume that the person has agreed to a broader promotional sequence or already chosen the product.

Make it practical.

Use this checklist as you read. Checks are not stored.

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