TAP TAP GO
Start with the merchant agreement
Record which goods or services are being returned and the amount the merchant confirms it will refund. Keep that agreement beside the original order and payment. Ask how the refund will be identified in the provider's records. A partial return can be harder to match than a full cancellation because the account credit no longer resembles the original total and several items may remain in use.
Close only the confirmed portion
Use a simple reconciliation line showing original payment, agreed refund, received credits and any amount awaiting explanation. Note currencies separately when relevant. Ask the merchant and issuer about discrepancies using their reference numbers. Do not mark an entire order reversed because one credit appears. A disciplined order-level view helps purchasing and finance agree what the company still owns, what it returned and which financial movement has actually completed at the time of review.
Hypothetical example
A hypothetical studio orders five lights and returns two. The merchant agrees a partial refund, which finance records against the original order. When a smaller credit appears, the team can ask a precise question about the difference instead of treating the entire equipment purchase as cancelled.
Make it practical.
Use this checklist as you read. Checks are not stored.References & further reading
Background reading — CFPB: prepaid card comparison resources (US context) ↗Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.
