Define the refund obligation

Write down who is owed the refund, why it is due and how the amount was agreed. Link it to the original transaction and commercial record, while keeping it a distinct proposed financial action. This prevents a refund from being treated as a casual correction with no clear owner or supporting explanation.

Confirm the supported process

Ask the appointed provider how the actual programme handles the relevant situation and what verified recipient information is required. Do not promise a reversal, a fixed fee or an automatic return along the original route. Tap Tap Go’s proposed international-transfer capabilities are coming soon and any eventual refund workflow would be governed by confirmed programme terms.

Imagine this

An illustrative future scenario

Imagine an overseas order being cancelled after a future supported payment. The business records the agreed refund obligation, checks the provider’s process and verifies the recipient instruction, instead of sending money to details supplied in an unverified cancellation message.

Make it practical.

Use this checklist as you read. Checks are not stored.

Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.