Identify the actual error

In a Tap Tap Go referral journey, distinguish a typing mistake from a genuine invitation that the recipient later declines. These are different situations. Keep the original event context and avoid treating a correction as another qualifying introduction unless the programme explicitly defines it that way.

Protect the people involved

Use the authorised route to ask what can be changed. Do not send private customer information to the wrong recipient while trying to explain the mistake. A concise correction should restore an accurate journey rather than create duplicate accounts, messages or competing attribution claims.

Imagine this

Hypothetical programme scene

Hypothetically, a participant enters an incorrect email address when using a programme invitation process. They check the supported correction route instead of repeatedly sending new invitations and counting each attempt as additional activity.

Make it practical.

Use this checklist as you read. Checks are not stored.

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