Explain the message categories

A Tap Tap Go-related programme can involve status notices, support responses and promotional invitations. Make their purposes understandable through the actual communication process. A person’s participation should not be treated as blanket permission for unrelated messages from every partner connected to the programme.

Respect the chosen route

Use the available preference and support mechanisms appropriately. Avoid promising controls that the configuration does not provide, but make clear how members can raise communication concerns. Essential programme information should remain accurate and purposeful rather than becoming a vehicle for repeated sales pressure.

Imagine this

Hypothetical programme scene

Hypothetically, a member wants updates about an existing benefit but declines invitations to new campaigns. The programme team should handle those preferences through its actual process rather than assuming the member must accept all promotional contact to understand their current participation.

Make it practical.

Use this checklist as you read. Checks are not stored.

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