Design continuity around the member

A Tap Tap Go partner programme may begin with a familiar local representative. As participation grows, clarify the official support route and how unresolved questions are handed over. Qualification and fulfilment should not depend entirely on someone remembering a conversation in a personal inbox.

Preserve necessary context

Keep an appropriate case reference and concise event history through authorised systems. The next support owner needs enough information to continue, not a complete archive of private relationships. This helps the member receive consistent answers while keeping the programme’s operational responsibilities clear.

Imagine this

Hypothetical programme scene

Hypothetically, a participant asks about a benefit while the event organiser is travelling. A documented support route and case reference allow another authorised person to respond. Without that process, the member may incorrectly assume that the programme has ended or that their event record has disappeared.

Make it practical.

Use this checklist as you read. Checks are not stored.

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