Keep the change specific

Tap Tap Go’s engagement model allows programme designs to evolve, but an update should explain the practical difference. Identify whether the change concerns qualification, visibility, timing or permitted use. A broad statement that the programme has improved may leave participants unable to understand their own records.

Separate past and future activity

Ask which effective date applies and how existing events are treated under the actual programme terms. Do not assume that a new explanation automatically applies retrospectively. Programme owners need to communicate their specific transition policy clearly.

Preserve a reviewable record

Participants should be able to retain the relevant explanation, and support teams should know which version they are discussing. This reduces repeated confusion when screenshots and promotional messages remain in circulation. A transparent transition protects the sense that a premium product’s programme is understandable, even as its design develops.

Imagine this

Hypothetical programme scene

Imagine, hypothetically, that an organiser changes the action recognised in a new challenge. Someone completed the earlier challenge last week. A useful notice distinguishes the two programmes and their effective periods, instead of implying that the participant should reinterpret last week’s activity through today’s description.

Make it practical.

Use this checklist as you read. Checks are not stored.

Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.