Identify the affected records

If a Tap Tap Go benefit provider changes, map outstanding bookings, recognised benefits and support cases under the actual programme. Appropriate commercial review determines obligations, but operational teams need a clear list of unresolved member journeys and their owners.

Communicate the practical route

Explain whom the member should contact and what information is needed. Avoid promising a substitute or refund that has not been established, but do not leave the member to discover the provider’s departure through silence. A clear transition keeps the issue understandable even when its resolution requires further review.

Imagine this

Hypothetical programme scene

Hypothetically, a partner stops offering new sessions while some members have existing bookings. The programme identifies who handles those bookings and communicates the next step. Ending new promotion does not by itself explain every outstanding case.

Make it practical.

Use this checklist as you read. Checks are not stored.

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