Use the supported account process

For Tap Tap Go programme participation, ask how current contact details can be updated through authorised channels. Do not assume a new address requires a new account or that it automatically creates eligibility as a new participant. The actual identity and programme rules still matter.

Keep the event trail truthful

If access or attribution becomes unclear after a change, provide relevant context to support. Avoid reconstructing past activity under a fresh account simply to recover visibility. A clear update should help the participant continue legitimately while preserving the distinction between contact information and qualifying programme identity.

Imagine this

Hypothetical programme scene

Hypothetically, a member changes employer and no longer uses their old email address. They follow the supported update or recovery route. Opening another account and claiming prior introductions again would create a different issue rather than solve the contact change.

Make it practical.

Use this checklist as you read. Checks are not stored.

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