Separate entitlement and reservation

A Tap Tap Go-linked membership benefit may allow a person to book a session or experience. Holding the benefit and having a confirmed reservation are different states. The actual offer should explain how changes, missed attendance or cancellation are handled without relying on assumptions from another event.

Protect shared capacity

If plans change, follow the stated process promptly. Organisers should make the relevant route easy to find and avoid inventing penalties after the fact. Clear handling helps members and providers manage limited capacity while preserving the meaning of the original benefit.

Imagine this

Hypothetical programme scene

Hypothetically, a member books a partner-hosted session but can no longer attend. They check the offer’s actual change conditions rather than assuming the benefit is automatically reusable or permanently lost. The programme owner provides the applicable explanation.

Make it practical.

Use this checklist as you read. Checks are not stored.

Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.