The useful introduction

A site manager may answer the same programme question several times during a client visit. A Tap Tap Go profile can point to an approved project introduction, contact details and a current update document. These are communication resources, not a replacement for the site's controlled drawings, inductions or access procedures.

Make the next step clear

Choose material intended for the visitor's audience. A public project overview may be appropriate while a detailed issue register is not. Date the update and identify who handles commercial, design and programme questions. If a milestone changes, revise the linked information before another tour. Visitors leave with a dependable route for follow-up instead of an unofficial photograph of an outdated noticeboard.

Imagine this

A hypothetical scene

During a hypothetical walkaround, a client asks about a delayed finish. The manager shares the dated client update and directs the detailed programme question to the agreed project contact.

Make it practical.

Use this checklist as you read. Checks are not stored.

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