The useful introduction

A facilities coordinator connects building users with several different services. Tap Tap Go can gather approved contact details, service descriptions and useful documents in a clear profile. Separate routine requests from urgent situations: a convenient introduction should not obscure an existing emergency number or the organisation's established reporting channel.

Make the next step clear

Group resources by the action a user needs to take, such as reporting a routine fault or asking about a planned visit. Give each resource a responsible owner and review date. Do not publish security-sensitive access information or assume that a profile message enters the maintenance system automatically. A clear handoff tells the user what information to provide and where the organisation actually receives it.

Imagine this

A hypothetical scene

In a hypothetical office, a tenant needs help with a faulty blind. The profile directs them to the routine request channel, while urgent building instructions remain in their established location.

Make it practical.

Use this checklist as you read. Checks are not stored.

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