Build around the question

The video-embedding layer can support a specific explanation such as what a profile resource contains or how a sharing journey is intended to work. Begin with the question rather than a broad brand introduction. Keep the answer within Tap Tap Go’s connected ecosystem and current confirmed information. If the answer depends on configuration or eligibility, make that condition part of the explanation rather than an invisible qualification.

Give the answer a maintenance owner

A recorded explanation can become outdated even while the profile remains current. Assign someone to review it when the underlying product changes. Provide a written summary so the key point is available without playback. Avoid making the video the only place where an important limitation appears. The clip should reduce uncertainty, while the profile and supporting resources provide a route to current details and further questions.

Imagine this

Hypothetical scenario

A hypothetical profile contains a short explanation distinguishing identity sharing from payment functionality. The video shows the identity journey and states that financial features have separate conditions. A written summary beside it preserves the distinction for visitors who do not watch.

Make it practical.

Use this checklist as you read. Checks are not stored.

Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.