Identify the unresolved point

When a prospect asks about a feature, service condition or project detail you cannot confirm, use the assistant to organise the question and the information needed to resolve it. Do not ask it to invent the product answer. A useful draft can acknowledge the uncertainty and state that the responsible team will check the relevant detail.

Keep the promise realistic

Review who can answer and what next step you can genuinely commit to. Avoid invented response deadlines. The assistant may help phrase a calm, professional acknowledgement, but the factual resolution must come from the appropriate source. A clear unknown preserves trust better than a fluent answer that later needs to be withdrawn.

Imagine this

Hypothetical scenario

A hypothetical visitor asks whether a particular account setup supports a workflow. The professional drafts an acknowledgement, records the exact question and checks with the product team instead of treating a generated answer as confirmation.

Make it practical.

Use this checklist as you read. Checks are not stored.

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