Match channel to task

Tap Tap Go’s quick-access features includes call, messaging, email, website and location routes. A short scheduling question may fit a message, while a detailed brief may need email. A visitor seeking a physical destination needs a map, not a generic contact form. Explain the available routes where their purposes could be confused. Do not make every icon appear equally appropriate for every request.

Maintain the service behind the shortcut

Assign responsibility for the channels you publish and check that the contact information remains current. If a route cannot support a particular type of enquiry, direct the visitor to the appropriate alternative. The profile’s role is to reduce the effort of reaching the right place. It cannot compensate for an unmonitored inbox or a number that sends callers to someone unrelated to the question.

Imagine this

Hypothetical scenario

A hypothetical profile directs project briefs to a work email and urgent meeting-location questions to the relevant contact route. The distinction helps recipients choose sensibly. The team maintains both destinations instead of assuming that adding icons alone improves the customer experience.

Make it practical.

Use this checklist as you read. Checks are not stored.

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