Update the live destination

Change the relevant profile contact fields and check the actual public actions. Review downloadable contact information and linked documents separately. If the old route is being retired, use the appropriate business process to communicate the change to active contacts. A current profile can provide a stable reference, but it cannot guarantee that every previously saved address-book entry has changed.

Check the wider identity trail

Review social accounts, booking resources and company pages that may still direct people to the old route. Prioritise the channels used for active relationships. The benefit of a connected identity is a clearer current destination, supported by deliberate communication where existing contacts need to act.

Imagine this

Hypothetical scenario

A hypothetical professional changes a work email and updates the profile, contact download and booking resource. Active clients receive a clear notice through the usual process rather than being expected to discover the change by chance.

Make it practical.

Use this checklist as you read. Checks are not stored.

Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.