Translate the decision journey

Start with the introduction, core service descriptions and main actions. Use a reviewer who understands both the language and the business context. A literal translation can preserve words while obscuring the offer. Keep names, contact details and document references consistent. Clearly identify when a linked resource is available only in another language so the visitor can decide whether to continue.

Maintain versions together

Assign ownership for updating all published languages when the service changes. Avoid a situation where one version describes a live feature and another still calls it planned. Test layout with the actual translated text because length and reading direction may change the design needs. Where full localisation is not ready, publish a clear, limited version rather than implying that every resource is available in the selected language.

Imagine this

Hypothetical example

A hypothetical team launches an English and Arabic profile. A business-aware reviewer checks the service meaning, and the team tests the actual layouts. A technical document available only in English is labelled accordingly instead of appearing as a broken promise of full translation.

Make it practical.

Use this checklist as you read. Checks are not stored.

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