TAP TAP GO
Put the feature into the journey
Tap Tap Go’s ticketing concept connects the event invitation with an organiser-defined attendance process. Identify the affected attendee and use the organiser’s actual change process. Preserve the group coordinator and the remaining confirmed names. Do not assume a group payment authorises unrestricted substitutions or that forwarding the same credential to another person updates the attendance record.
What changes for the reader
The arriving guests should have clear instructions and the organiser should know who is expected. A controlled change keeps the programme coherent without creating duplicate places or confusing the person who coordinates the company’s participation.
A hypothetical scene
A company replaces one participant before a conference. The organiser handles that individual change through its approved process while keeping the rest of the group intact, allowing reception to recognise the actual attendees.
Make it practical.
Use this checklist as you read. Checks are not stored.References & further reading
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