TAP TAP GO
Put the feature into the journey
Tap Tap Go’s ticketing concept connects the event invitation with an organiser-defined attendance process. Use the event’s actual terms and operational process to determine the ticket state. Identify who confirms the financial status and who maintains access information. Avoid relying on a forwarded payment screenshot or assuming every provider communicates changes automatically to the organiser’s arrival workflow.
What changes for the reader
The guest and reception team should receive the same clear status. This prevents a person from believing they still have access while staff see a different record, or assuming that a refund request alone has already completed every related change.
A hypothetical scene
An attendee asks about a refunded booking shortly before the event. The organiser checks the relevant records and confirms the actual access status, rather than leaving the guest to infer it from an isolated financial message.
Make it practical.
Use this checklist as you read. Checks are not stored.References & further reading
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