TAP TAP GO
The visionAn unexpected skill can make a professional identity more coherent
A capability that looks unrelated at first may explain how a person approaches their main work.
The reading room
The collection · page 138
Practical guides for connected business and informed decisions.
3000 guides
The vision
Connected businessManage profiles across several company locations
Local accuracy and central consistency should reinforce each other rather than compete.
Money in motionA payment confirmation should lead to a clear next step
The buyer needs to know what was purchased, what happens next and who to contact if the expected action does not occur.
Growth & partnershipsTurn customer education into a measurable growth programme
Education should help customers make progress on a real task and reduce avoidable uncertainty about the product.
Assets & enterprisePrepare a contact pack for the day ordinary channels fail
A continuity contact pack helps a team find the right people and information during an operational interruption.
Digital trustHelp recipients who cannot open a shared file
Resolve access problems without casually widening permissions for everyone.
Tap Tap Go for YouHelp visitors find their own way into the attraction
Connect the attraction's story with a clear plan for a visit.
The visionA live demonstration can reveal the care hidden inside an object
Watching someone work can change what a visitor notices when they look at the finished result.
Connected businessA profile can make a postponed conversation easier to restart
Preserving the relevant resource can help both people return without repeating the whole introduction.
Money in motionComing soon: account information should be explainable to the people who keep the books
The virtual IBAN roadmap needs useful documentation as well as an elegant customer interface.
Growth & partnershipsA billing problem should not be confused with a product-access explanation
When a payment question appears, the customer needs precise information about the commercial issue and the actual effect on their service.
Assets & enterpriseGive a compliance-sensitive claim a named content owner
Some statements depend on specialist information, partner conditions or current programme availability rather than the enthusiasm of the sales team.