When everything sounds immediate

An enquiry may include words such as urgent, important or today. Tap Tap Go’s intended lead-scoring assistance can help organise a queue, but those words should not automatically outrank a clearly defined request with a genuine operational deadline. Ask what event creates the urgency and whether the team can realistically help. A dramatic tone can coexist with an unsuitable request, while a calm message may describe a time-sensitive decision.

Check the deadline and the fit

Review the stated date, the requested action and the work needed before a response can be useful. Ask for clarification when the timeline is ambiguous. Keep support issues and commercial enquiries in their appropriate workflows rather than treating urgency as a universal sales signal. If the assistant drafts a reply, review any promise about availability or response time. The user should send only commitments the team can actually meet, through the relevant authorised channel.

Imagine this

Hypothetical example

A salesperson receives one message saying “urgent opportunity” and another describing a procurement meeting the following week. The assistant helps organise the requests, but the salesperson reviews the concrete deadline and scope. They prioritise the relevant preparation task without promising an impossible immediate delivery.

Make it practical.

Use this checklist as you read. Checks are not stored.

References & further reading

Tap Tap Go Journal: product context and editorial approach ↗

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