The useful starting point

Tap Tap Go’s product model includes corporate team profiles, lead workflows and content management, with configuration-dependent administration. Work from the current enquiry, agreed next step and authorised backup role. Continuity does not require impersonating a colleague or exposing their full correspondence.

Review the proposed next step

Before sharing, review three points: confirm the backup’s access; share only relevant context; avoid pretending the usual owner wrote the reply. Ask yourself: Can the contact understand who is responding and why?

Imagine this

Hypothetical example

Imagine a team needing to respond while the usual relationship owner is away. In this hypothetical scene, the backup sends a reviewed response clearly identifying their role in helping with the request.

Make it practical.

Use this checklist as you read. Checks are not stored.

References & further reading

Tap Tap Go Journal: product context and editorial approach ↗

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