TAP TAP GO
The decision behind the feature
Tap Tap Go’s product model includes intended assistance for drafting and organising profile, feature and business content under user review. Work from approved public information and a privacy-safe summary of the question. A public answer should not reveal someone’s account or transaction history.
Check the handoff before acting
Before sharing, review three points: remove identifiers; avoid case-specific speculation; direct private matters to the appropriate channel. Ask yourself: What can be answered publicly without disclosing the person’s information?
Hypothetical example
Imagine a company answering a general product question after a user issue. In this hypothetical scene, the company provides useful general guidance and handles the individual case separately.
Make it practical.
Use this checklist as you read. Checks are not stored.References & further reading
Tap Tap Go Journal: product context and editorial approach ↗Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.
