The decision behind the feature

Tap Tap Go’s product model includes event, ticketing, membership and engagement programme concepts configured for the relevant organiser. Work from the event’s approved replacement or alternative-entry procedure. Possession of a replacement item does not by itself settle every entitlement question.

Check the handoff before acting

Before sharing, review three points: verify through the agreed process; distinguish replacement from new membership; avoid unsupported guarantees. Ask yourself: What does the organiser need to confirm before restoring access?

Imagine this

Hypothetical example

Imagine a participant unable to present the physical item used for entry. In this hypothetical scene, staff use the configured recovery process and keep the guest’s attendance record coherent.

Make it practical.

Use this checklist as you read. Checks are not stored.

References & further reading

Tap Tap Go Journal: product context and editorial approach ↗

Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.