TAP TAP GO
Understand the decision
When someone reports a broken link, first identify the exact route they used, the expected destination and the device or context involved. Do not ask for unnecessary account details or a full browsing history. Provide a working alternative if one is available. Then distinguish a missing page, permission problem, expired campaign and misleading label. Each problem may require a different correction, even though the visitor experiences all of them as a link that does not work.
A practical workflow
Test the issue from the public starting point and confirm the replacement is suitable for the original audience. Update controlled references such as profile buttons, brochures and campaign pages. If the old route remains in circulation, decide whether it needs an explanatory page or an appropriate redirect. Close the loop with the reporter through the channel they used, where appropriate, and record the maintenance change. Repeated permission errors may reveal a publishing process problem rather than isolated broken files.
Hypothetical example
A prospect cannot open a public brochure because its file permissions were changed. The team provides an approved alternative, restores the intended public access and checks other links using the same folder. The correction addresses both the immediate enquiry and the underlying sharing mistake.
Make it practical.
Use this checklist as you read. Checks are not stored.References & further reading
Further reading: Google Drive: Share files ↗Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.
