Identify the unresolved task

Begin with the customer’s actual question: funding recognition, conversion evidence, receiving details or bank-transfer outcome. Record which part is understood and which part requires another service team. This makes a handoff specific instead of sending the customer back to the start of the story whenever the question changes owners.

Keep the case history coherent

Plan a controlled way to retain the relevant reference and the next responsible contact. Do not invent shared provider systems or promise that Tap Tap Go can decide every regulated-service outcome. Its crypto-to-bank and euro rails are coming soon; the final programme should establish the available support routes and responsibilities.

Imagine this

An illustrative future scenario

Picture a future enquiry in which funding is understood but the bank destination needs clarification. The support record preserves that distinction and directs the unresolved question appropriately, so the customer does not have to submit the same narrative repeatedly to unrelated teams.

Make it practical.

Use this checklist as you read. Checks are not stored.

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