TAP TAP GO
Define the commercial milestone
State what the payment reserves, what remains payable and how the next step is arranged. Keep the wording consistent across the quotation, profile and checkout. Ask your payment provider how the description appears on the receipt. Avoid relying on a conversation that one customer remembers but a colleague or family member making payment has never seen. The checkout should carry enough context to make the transaction understandable on its own.
Plan what happens when the booking changes
Provide the applicable change, cancellation and refund information alongside an accessible contact route. Keep customer acknowledgements and order records in your approved system. Ask who can approve exceptions and how finance receives those decisions. The point is not to write complex legal terms inside a button; it is to ensure the commercial agreement is clear and supported by the appropriate terms before a payment creates an expectation your team has not discussed.
Hypothetical example
A hypothetical photographer takes an advance payment for a shoot. The checkout now states that it reserves the date and links to the agreed terms, while the quotation explains the remaining balance. The client can understand the next step without asking whether the first payment completed the entire purchase.
Make it practical.
Use this checklist as you read. Checks are not stored.References & further reading
Background reading — PCI Security Standards Council: merchant resources ↗Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.
