Prepare an exception route

A Tap Tap Go programme should identify what staff do when the actual configuration cannot confirm a benefit clearly. Do not improvise a universal offline method or assume a screenshot proves current entitlement. The operator needs an authorised process appropriate to the offer and its verification requirements.

Keep the interaction calm

Tell the member what is being checked and who can decide the next step. Avoid exposing private account information in front of a queue. A defined exception process helps staff preserve the premium experience without granting unverified access or denying a valid benefit through guesswork.

Imagine this

Hypothetical programme scene

Hypothetically, a member presents an old confirmation image while the venue cannot locate the current booking. Staff use the designated support route rather than treating the screenshot as conclusive or asking the member to reveal unrelated account details publicly.

Make it practical.

Use this checklist as you read. Checks are not stored.

Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.