Listen for the missing decision

When someone pauses, the problem may not be navigation. They may be unsure which work to share, who should receive enquiries or whether content is approved. Practise questions that distinguish these possibilities. Asking what the participant wants the recipient to understand can reveal more than repeating an instruction louder or more slowly.

Build a question ladder

Start with the intended outcome, then the information available, then the specific step that feels unclear. Stop once the obstacle is understood and give proportionate help. Avoid turning every small task into an extended interview. In the proposed programme, facilitators can rehearse with short fictional scenarios and compare which question reached the relevant issue fastest without making assumptions about the learner.

Imagine this

Hypothetical programme scene

Hypothetically, a participant cannot finish a company biography. The facilitator discovers that they are waiting for approval of a new service description. More editing instructions would not help; a sample exercise lets learning continue while the approval is resolved.

Make it practical.

Use this checklist as you read. Checks are not stored.

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