How the feature helps

Tap Tap Go’s experience model includes loyalty programmes; the organiser’s current rules determine the qualifying actions and benefits. Publish the actual condition in the relevant programme information and confirm how status is communicated. Do not invent a universal expiry period or assume that every benefit remains available indefinitely. Give members a contact route for questions about the record, especially where the visible status and their expectations differ.

The useful outcome

A returning member should understand whether the benefit still applies and what options, if any, exist under the current terms. The organiser should not quietly replace the meaning of an earlier offer with a new one while leaving old promotional material in circulation.

Imagine this

A hypothetical scene

A member returns after several months expecting to use an old benefit. The programme information clearly identifies the applicable period and support route, allowing the organiser to explain the actual status rather than improvising a different answer at reception.

Make it practical.

Use this checklist as you read. Checks are not stored.

References & further reading

Tap Tap Go Journal — publisher and product context ↗

Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.