Separate the story from the service

Dhawal Laheri’s ambition for identity to become more useful over time suggests an important question: how does a customer preserve the context of their work as their needs evolve? A profile, portfolio and commercial history may serve a different purpose from a subscription or a future financial programme. Those layers should not be treated as identical.

Make transitions understandable

The actual options for retaining or moving information depend on the product’s confirmed capabilities and terms. No export or indefinite access should be assumed. Still, a thoughtful ecosystem would help customers understand what changes when they alter a service relationship, so they can preserve appropriate business records and plan their next steps without discovering the implications only after the change.

Imagine this

Hypothetical scenario

Hypothetically, a company reviews a different team arrangement. Before changing its programme, it checks what happens to shared materials and retains the commercial records it needs.

Make it practical.

Use this checklist as you read. Checks are not stored.

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