The decision behind the feature

Tap Tap Go’s product model includes user-reviewed follow-up assistance within its professional networking and CRM model. Work from the stated objection and evidence about the actual service scope. The assistant should not invent motives or dismiss a legitimate concern.

Keep the person in control

Before sharing, review three points: repeat the concern accurately; remove defensive language; offer a next step only if it is useful. Ask yourself: Does this reply help the person decide rather than try to defeat their objection?

Imagine this

Hypothetical example

Imagine a prospect explaining that the offer does not yet fit their needs. In this hypothetical scene, the user sends a measured clarification and accepts that the prospect may still decline.

Make it practical.

Use this checklist as you read. Checks are not stored.

References & further reading

Tap Tap Go Journal: product context and editorial approach ↗

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