TAP TAP GO
Ask what changes for the customer
Request a description of any changes to contracting entity, receiving details, card credentials, pricing, eligibility or support. Check whether customer action or renewed documentation is required. Do not assume that a familiar app appearance means the underlying relationship is unchanged. A partner-led model should be assessed through the actual service arrangements, especially when businesses have printed payment details on invoices or connected credentials to important recurring services.
Prepare an orderly transition record
List affected customers, suppliers and internal workflows. Keep old references, new instructions and effective dates clearly distinguished. Ask how pending payments and refunds will be handled and which records remain accessible. Communicate only confirmed changes and give people a route for questions. A well-managed transition can preserve confidence, but it requires attention to the operational details that sit behind branding, including the person responsible for resolving exceptions after the announced change date has passed.
Hypothetical example
A hypothetical agency's platform announces a new account provider. The agency checks whether invoice receiving details change and how outstanding transfers will be handled. It updates clients only after receiving confirmed instructions, preventing an early announcement from creating conflicting payment details across active invoices and customer records.
Make it practical.
Use this checklist as you read. Checks are not stored.References & further reading
Background reading — EBA: findings on virtual IBAN arrangements ↗Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.
