Choose representative tasks

For Tap Tap Go, a first cohort should include the actual jobs the local offer promises to support. Customers might prepare a professional profile, share relevant work or explore a corporate use case. Avoid judging the programme solely by card delivery when the intended value depends on the connected experience.

Observe handoffs closely

Watch where the customer moves between local sales, product setup and support. Record questions about package scope, programme access and separate financial features. These transitions often reveal whether the partner’s explanation matches the product information the customer later encounters.

Improve the experience before multiplying it

Use the cohort to clarify instructions, responsibilities and demonstrations. Keep any numerical target separate from a claim of proven demand. A local pilot can provide useful evidence about delivery quality without establishing national market size, guaranteed reward participation or universal access to future services.

Imagine this

Hypothetical programme scene

Hypothetically, a partner welcomes 20 customers and discovers that many understand the card but not how to organise portfolio content. A focused setup session addresses that gap before a larger launch. The useful learning concerns the journey, not simply whether all 20 physical cards were handed out.

Make it practical.

Use this checklist as you read. Checks are not stored.

Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.