Record material clarifications

In a Tap Tap Go plan discussion, capture consequential points about included scope, support and transition arrangements through the appropriate commercial process. A verbal explanation may resolve confusion, but important commitments should not remain dependent on one person’s memory.

Resolve differences before relying on them

If the written offer and the conversation appear inconsistent, ask for clarification. Do not assume the more generous interpretation is correct or that a broad sales phrase overrides specific conditions. A clear agreement helps the customer plan implementation and gives support teams a reliable basis for later questions.

Imagine this

Hypothetical programme scene

Hypothetically, a buyer hears that onboarding help is included but the proposal describes product access only. They ask the team to clarify the assistance and its limits before proceeding. That protects the customer journey without inventing a managed-service entitlement from a friendly conversation.

Make it practical.

Use this checklist as you read. Checks are not stored.

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