Identify what needs replacing

For a Tap Tap Go customer, a physical-card issue does not necessarily mean the profile or plan needs to be recreated. Follow the current replacement and account-support process. Do not assume that buying another card creates a second subscription or transfers every existing programme relationship automatically.

Preserve the intended journey

Explain the existing account context to authorised support and ask how continuity is handled. Keep identity, physical asset and commercial records distinct. This helps avoid duplicate arrangements or unnecessary changes to links that clients already use to reach the customer’s information.

Imagine this

Hypothetical programme scene

Hypothetically, a professional damages their card while their profile remains relevant to ongoing clients. They ask about the supported replacement route rather than opening an entirely new account and plan. The actual process determines how the new physical item connects with the existing experience.

Make it practical.

Use this checklist as you read. Checks are not stored.

Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.