Explain the feedback route with care

Someone may want to compliment a team, raise a concern or understand a process. A profile can describe the coordinator’s role and link the organisation’s official feedback routes. Clear labels help the person choose the right destination without having to explain sensitive circumstances during a public encounter.

Keep the profile out of the case record

Do not invite detailed patient stories through an informal networking address or display them as promotional content. Tap Tap Go can help people find the coordinator and official process again. Any individual concern should be handled through the organisation’s established channels, with the context and privacy that require.

Imagine this

A hypothetical scene

A hypothetical visitor meets a patient experience coordinator at an information stand. The profile shows where formal feedback can be submitted. The visitor reviews the options later and chooses the appropriate route without discussing personal circumstances in front of others.

Make it practical.

Use this checklist as you read. Checks are not stored.

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