Where the profile helps

A knowledge manager can use Tap Tap Go to present an approved example of how information is made easier to find and understand. Describe the user’s task, the confusion in the original material and the organising decision that helped. A sample index, glossary or handover guide can show practical judgement without opening the organisation’s entire internal knowledge collection.

Make the next step practical

Explain the example’s limits and ownership. A public sample should not contain private customer information, internal credentials or material you cannot distribute. A short resource can introduce your approach to maintaining useful information, including who reviews it and how outdated content is recognised. This gives a potential collaborator something concrete to discuss rather than assuming that a software tool alone solves a knowledge problem.

Imagine this

Hypothetical scenario

Imagine a knowledge manager meeting a documentation partner. Their profile shows a redacted resource map and explains how its labels match user questions, creating a focused conversation about information structure.

Make it practical.

Use this checklist as you read. Checks are not stored.

Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.