Map the common questions

Members may ask about participation, product information, meetings or an administrative issue. A liaison profile can describe the role and link the cooperative’s approved resources. Labels based on the question help people choose a sensible route instead of forwarding everything to the first familiar contact.

Keep the cooperative’s processes intact

A shared introduction does not approve membership, confirm an order or authorise a payment. Use the cooperative’s actual routes for those actions. Tap Tap Go can make people and information more accessible while respecting the responsibilities that allow the organisation to work consistently.

Imagine this

A hypothetical scene

A hypothetical grower meets a liaison officer at a regional gathering. The profile points to the cooperative’s public meeting information and membership enquiry route. The grower can ask a focused question without assuming the conversation has already created membership.

Make it practical.

Use this checklist as you read. Checks are not stored.

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