TAP TAP GO
The useful introduction
A quality manager's introduction can explain how the organisation approaches evidence, issues and customer questions. Tap Tap Go can bring together approved credentials, a general process description and contact details. Present the actual scope of any credential shown; a logo or certificate should not imply approval for every product, site or activity.
Make the next step clear
Offer a concise outline of the information needed to investigate a product concern. Distinguish a general overview from batch-specific records, which should move through the appropriate customer channel. Avoid publishing traceable customer information in sample documents. A useful profile makes it easier to describe the concern accurately and reach the team that can review it, instead of leaving someone to interpret a broad quality slogan.
A hypothetical scene
A hypothetical customer reports a packaging defect. The resource prompts them to provide the product identifier and relevant order information through the agreed support route.
Make it practical.
Use this checklist as you read. Checks are not stored.Published by Tap Tap Go. Product availability and eligibility vary by programme and market. About our stories.
