The useful introduction

A concierge can use Tap Tap Go to share an approved professional introduction and a curated resource page. Recommendations are most useful when guests can understand what an experience involves and how to ask about it. Distinguish the hotel's own services from external providers so the guest knows whom they are dealing with.

Make the next step clear

Keep the resource list selective and maintain current contact or booking information. Explain which arrangements require confirmation from a provider and which questions should return to the concierge team. Avoid publishing guest itineraries or preferences on an openly shared profile. The goal is continuity: the guest can remember a conversation from the lobby and act on it later without assuming every suggested experience has already been arranged.

Imagine this

A hypothetical scene

A hypothetical guest asks about a neighbourhood walking experience. The shared resource helps them revisit the provider information and confirm details rather than mistake the suggestion for a reservation.

Make it practical.

Use this checklist as you read. Checks are not stored.

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