The useful introduction

A service manager can use Tap Tap Go to share workshop information, a service overview and the actual booking contact. Describe the purpose of different appointments without attempting to diagnose a bicycle from a profile. A customer should understand how to start the conversation and what information helps the workshop decide the appropriate next step.

Make the next step clear

Keep servicing enquiries separate from product checkout and from confirmation that an appointment exists. Ask customers to describe the bicycle and the issue they want discussed through the shop's chosen channel. Publish current collection and visit information, but leave individual repair records private. The profile supports a practical handoff from a shop-floor conversation to a properly arranged service discussion with the team.

Imagine this

A hypothetical scene

A hypothetical rider notices a recurring noise after buying an accessory. The manager shares the workshop profile so the rider can explain the issue and request a suitable appointment.

Make it practical.

Use this checklist as you read. Checks are not stored.

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