Answer the first readiness question

A Tap Tap Go profile can link to a short guide that explains what someone should know before contacting you. This might cover the information needed for a meaningful discussion, common starting situations or the difference between two kinds of support. The guide should reduce uncertainty rather than create a barrier. Someone with an incomplete brief should still understand how to ask an appropriate initial question.

Leave room for uncertainty

Avoid turning the guide into a rigid qualification test. Explain which details are helpful and which can be explored together. A person may be early in their thinking but still have a relevant problem. The document’s role is to help them prepare, not imply that only perfectly informed prospects deserve a response. Offer a clear contact route for situations that do not fit the examples.

Imagine this

Hypothetical scenario

Imagine a training consultant linking to a preparation guide asking about audience, current challenge and intended use. A visitor can gather those details or explain what is still unknown before requesting a discussion.

Make it practical.

Use this checklist as you read. Checks are not stored.

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