Map the relevant exposure

Describe what data the service will handle, who will access it and which workflows depend on it. Ask about access management, incident communication and recovery in relation to that scope. Request evidence appropriate to the risk and avoid assuming that a badge covers every service or configuration. The depth of review should reflect the actual use case and the organisation’s own review process.

Keep answers actionable

Record the scope and date of supporting material, the owner of follow-up questions and any unresolved exceptions. Ask a qualified security reviewer to assess matters beyond the buying team’s expertise. NIST’s Cybersecurity Framework is a useful broader reference for organising cybersecurity risk discussions; it is not a supplier endorsement. A completed questionnaire should lead to understood responsibilities and decisions rather than becoming an unread attachment to a purchase request.

Put the guide to work

Keep unanswered security questions in the same decision record as commercial gaps. They should not disappear because a pricing discussion advances. Record the person authorised to assess an exception and the evidence they need, rather than leaving a sales contact to make an unsupported assurance.

Imagine this

Hypothetical example

A buyer plans to use a service only for public staff profiles but later considers adding internal records. The security questions are revisited because the information scope changed, rather than assuming that the original review automatically covers the expanded use.

Make it practical.

Use this checklist as you read. Checks are not stored.

References & further reading

NIST — Cybersecurity Framework (background reference) ↗

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